How curiosity helped me solve a hardware problem

by dboth
2022-01-18 03:00:00 -0500

Puzzle pieces coming together to form a computer screen

I typically have a dozen computers up and running on my home network—yes, 12. And I am responsible for several more in other locations. With so many computers, there are always failures of various types, and I ultimately diagnose many of them as hardware problems. But it can be difficult to diagnose which hardware component is causing the issue.

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Record your terminal session with Asciinema

by sethkenlon
2022-01-17 03:00:00 -0500

4 different color terminal windows with code

Support calls are important and often satisfying in the end, but the act of clear communication can be arduous for everyone involved. If you've ever been on a support call, you've probably spent several minutes spelling out even the shortest commands and explaining in detail where the spaces and returns fall. While it's often easier to just seize control of a user's computer, that's not really the best way to educate. What you might try instead is sending a user a screen recording, but one that they can copy commands from and paste into their own terminal.

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